Field service management software can provide updates on customer emergencies and automatically identify field technicians with the right blend of availability and proximity to respond.… Read More »Field Service Management: What does service management look like in a complex cloud environment?
Intellectual assets are generally categorized as human capital (like the know-how of knowledge workers that is rented by your organization), structural capital (like the policies,… Read More »Customer Success Management: What is the most important part of customer service to you?
It is important to realize that simply winging a transition plan may leave holes in the plan itself leading to ineffective goals and objectives that… Read More »Service Transition: What is the purpose of the request fulfilment process?
By redefining the digital customer experience, you can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal… Read More »Salesforce Services: Which channels do you use to deliver products and services to your customers?
Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
Customer journey analytics helps organizations to know about what, why, and how a customer behaves during the entire journey, as every experience can alter the… Read More »Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
integrated logistics support: How well do the existing systems and services currently support the mission?
Inherently included as logistics tasks are program formulation, policy planning, coordination, inspection, integrated logistics processes, joint planning logistics, acquisition and wholesale logistics, product support, asset… Read More »integrated logistics support: How well do the existing systems and services currently support the mission?
The biggest challenge in customer service is delivering consistent customer experience across all channels ,understanding that a customer should receive a consistently good experience is… Read More »Service Delivery Manager: What is a customer service delivery model?
Replace your manual processes, non-integrated point solutions, or overly complex software suite with the industrys most comprehensive endpoint systems management solution and give your IT… Read More »master service agreement: When do you use a Purchase Order?
Shared Services Center: How would one create a vision for shared services, data, and cultural reform?
Shared services centers absorb administrative work from organization units to realize efficiency and quality improvements. Issue Organizations have and will continue to migrate additional functions… Read More »Shared Services Center: How would one create a vision for shared services, data, and cultural reform?
Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers anyone and everyone who comes into… Read More »Customer Service: Do you respond appropriately to Customer Service complaints?