In order to generate competitive advantages and thus business benefits from the acquired knowledge, nowadays it is essential for your enterprises and organizations to draw… Read More »SAP Analytics Cloud: Who will pay for the development and maintenance of the interface/service?
Cross-selling and upselling are marketing techniques that are applied during the sales process to increase the value of the transaction to both the buyer and… Read More »Cross-selling: Is the product or service platform-based, with the opportunity for additional products or services?
The market structure characterized by a large number of sellers producing a standardized product with easy entry and exit into and out of the industry,… Read More »Pricing Structure: Is a freemium pricing strategy beneficial?
CRM systems have a special reputation on being business tools of which implementation process requires a lot of effort to succeed. Event Relevant key issues… Read More »CRM Systems: What are the needs when handling service calls?
Cloud enablement your cloud enablement offering is focussed on helping your customers make the move to the cloud (or multi-cloud) in order to achieve business… Read More »Cloud Enablement: What are the available services for organizations that leverage an IaaS methodology?
Sales enablement is a categorical reference to the people, technologies, and processes focusing on or involved in enhancing the execution of the sales process, with… Read More »Sales Enablement: Do you surprise customers during the service process?
Your complete service offering helps organizations acquire, retain and increase the lifetime value of their customer relationships through cost-effective solutions that enhance the customer service… Read More »customer profitability: How is customer experience different from customer service?
Think tanks are nonprofit policy research organizations that provide analysis and expertise to influence policymakers. Crowded Knowledge Your experienced team mentors all your employees with… Read More »Think Tank: How much is spent on providing advocacy services?
Your internal chain of sourcing, operations, processes, sales, marketing, and customer service all contribute to the creation of value, measuring customer satisfaction is incredibly important… Read More »Customer Service: What single issue do you feel is most important in your organization today?
The quality of customer service experience could be directly and indirectly affected by different dimensional factors including service quality, service operation, employees, information technology, customer… Read More »Quality of Service: How well-trained and experienced is customer service staff?