Greater detail, with the establishment of procedures for conflict resolution, the management of inter and intra project conflict, the reduction of client conflict, management of… Read More »Workplace Conflict Resolution: What are some examples with respect to progress made?
Workplace Conflict Resolution: Are there opportunities to develop or improve relationships and if so, how?
Whatever the cause of disagreements and disputes, by learning akin skills for conflict resolution, you can keep your personal and professional relationships strong and growing,… Read More »Workplace Conflict Resolution: Are there opportunities to develop or improve relationships and if so, how?
The ability to reap the real benefits of self-service relies on the introduction of automation to speed up transactions, reduce costs, and to deliver a… Read More »IT Service Desk: Does self-service really reduce customer contacts to service desks?
An sla is a contract between parties that defines the services provided, the indicators associated with these services, acceptable and unacceptable service levels, liabilities on… Read More »Service Level Agreements: What is the average customer service level?