MSSPs focus on the security aspects of IT and are there for the sole purpose of protecting your companys systems and data from security threats.… Read More »MSSP: Can the provider meet requirements for Confidentiality, Availability and Integrity?
Intellectual assets are generally categorized as human capital (like the know-how of knowledge workers that is rented by your organization), structural capital (like the policies,… Read More »Customer Success Management: What is the most important part of customer service to you?
Card Not Present: How do you support solution providers and merchants in setting up added-value services?
If you have just been tasked with doing some research and receiving quotes from a few potential vendors, understand that you have been given a… Read More »Card Not Present: How do you support solution providers and merchants in setting up added-value services?
Business Development Management: Does your organization distinguish between marketing and business development?
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in… Read More »Business Development Management: Does your organization distinguish between marketing and business development?
By redefining the digital customer experience, you can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal… Read More »Salesforce Services: Which channels do you use to deliver products and services to your customers?
The biggest challenge in customer service is delivering consistent customer experience across all channels ,understanding that a customer should receive a consistently good experience is… Read More »Service Delivery Manager: What is a customer service delivery model?
Managed security service providers face an array of technical challenges, but scalability, automation, internal processes and professional expertise are often cited as the most significant… Read More »MSSP: Which financial services providers are available?
Service Level Agreements: Have you defined a service level agreement and published it to your customers?
Service level agreements are important in transactions where organizations need constant rapport with their providers. Issue In the case of service agreements, SLAs usually revolve… Read More »Service Level Agreements: Have you defined a service level agreement and published it to your customers?
Compliance management software helps organizations streamline the compliance management process by automating security-policy monitoring and reporting to help ensure industry-defined regulatory requirements, like PCI DSS,… Read More »Compliance Management: Does your organization maintain a waiting list?
Distributed cloud is the application of cloud computing technologies to interconnect data and applications served from multiple geographic locations. Issue Similarly, cloud computing, which simply… Read More »Distributed Cloud: Does the provider have a range of public, private, and hybrid cloud offerings?