MSSPs focus on the security aspects of IT and are there for the sole purpose of protecting your companys systems and data from security threats.… Read More »MSSP: Can the provider meet requirements for Confidentiality, Availability and Integrity?
Field service management software can provide updates on customer emergencies and automatically identify field technicians with the right blend of availability and proximity to respond.… Read More »Field Service Management: What does service management look like in a complex cloud environment?
Intellectual assets are generally categorized as human capital (like the know-how of knowledge workers that is rented by your organization), structural capital (like the policies,… Read More »Customer Success Management: What is the most important part of customer service to you?
Security is a core functional requirement that protects mission- critical information from accidental or deliberate theft, leakage, integrity compromise, and deletion. Event Endpoint protection refers… Read More »Security: How is authentication and identity tied to the product or service security process?
MuleSoft is a vendor that provides an integration platform to connect with various applications, data and APIs across on-premises and cloud computing environments. Trigger Now,… Read More »MuleSoft: Do you need to publish services for consumption by other applications?
By acting as a single point of contact for the prospect, the customer success manager is largely responsible for the prospects initial impression of the… Read More »Support Manager: Does your organization have a history of making short-lived changes?
Quality of Service: What strategies do successful nonprofits utilize to increase funding as relates to the delivery of quality sustainable service?
Specifically, quality costs are a measure of the cost of quality categories specifically associated with the achievement or non-achievement of product or service quality, including… Read More »Quality of Service: What strategies do successful nonprofits utilize to increase funding as relates to the delivery of quality sustainable service?
ServiceNow is a powerful facility management software that enables you to visualize, optimize, and manage the cost of occupancy and use configurable rules to automatically… Read More »ServiceNow: Who is monitoring corresponding monitors?
Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
Customer journey analytics helps organizations to know about what, why, and how a customer behaves during the entire journey, as every experience can alter the… Read More »Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
Cloud computing security or simply cloud security is a set of rules and regulations that control the functioning of cloud computing in order to safeguard… Read More »Oracle Cloud Infrastructure: How do you give line managers access to compensation subject areas?