Intellectual assets are generally categorized as human capital (like the know-how of knowledge workers that is rented by your organization), structural capital (like the policies,… Read More »Customer Success Management: What is the most important part of customer service to you?
Business Development Management: Does your organization distinguish between marketing and business development?
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in… Read More »Business Development Management: Does your organization distinguish between marketing and business development?
Business process outsourcing keeps your profit margins healthy by adjusting to how you do business, enabling you to dedicate staff dollars to skilled positions and… Read More »Business Process Outsourcing: What are ways RPO providers can help?
Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
Customer journey analytics helps organizations to know about what, why, and how a customer behaves during the entire journey, as every experience can alter the… Read More »Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
The understanding of a products life cycle, can help a company to understand and realize when it is time to introduce and withdraw a product… Read More »Software Life Cycle: What are the required business services?
Rather than simply being unreliable and incompetent, teams and organizations actually become resistant, hostile, and obstructive, the key software practices that comprise the capability maturity… Read More »Capability maturity model: Is traceability of all parts fitted recorded?
The market structure characterized by a large number of sellers producing a standardized product with easy entry and exit into and out of the industry,… Read More »Pricing Structure: Is a freemium pricing strategy beneficial?
CRM systems have a special reputation on being business tools of which implementation process requires a lot of effort to succeed. Event Relevant key issues… Read More »CRM Systems: What are the needs when handling service calls?
Sales enablement is a categorical reference to the people, technologies, and processes focusing on or involved in enhancing the execution of the sales process, with… Read More »Sales Enablement: Do you surprise customers during the service process?
Customer experience is the most exciting opportunity to businesses next year and the reason is simple, organizations that focus on customer experience reduce churn and… Read More »Marketing Plan: What are the elements of customer service?