Intellectual assets are generally categorized as human capital (like the know-how of knowledge workers that is rented by your organization), structural capital (like the policies,… Read More »Customer Success Management: What is the most important part of customer service to you?
Security is a core functional requirement that protects mission- critical information from accidental or deliberate theft, leakage, integrity compromise, and deletion. Event Endpoint protection refers… Read More »Security: How is authentication and identity tied to the product or service security process?
By redefining the digital customer experience, you can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal… Read More »Salesforce Services: Which channels do you use to deliver products and services to your customers?
Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
Customer journey analytics helps organizations to know about what, why, and how a customer behaves during the entire journey, as every experience can alter the… Read More »Customer Journey Analytics: How much visibility and control do customers have on service issues through online portals?
Data ownership is primarily a data governance process that details your organization legal ownership of enterprise-wide data. Need The problem is that often, managing data… Read More »Data Ownership: Who is the owner of the dataset?
The biggest challenge in customer service is delivering consistent customer experience across all channels ,understanding that a customer should receive a consistently good experience is… Read More »Service Delivery Manager: What is a customer service delivery model?
Supply chain execution systems that include transportation management have proven their ability to deliver high returns on a recurring basis. Identify The requirements of your… Read More »Supply Chain Execution: What specifically would the product or service be like?
Corrective and Preventive Action: What would be the best line of action to take towards preventing conflict between self-interest and best interest of staff?
Corrective and preventive actions applicable to the registration system, formal complaints, and ensuring actions are taken. Issue Complete corrective and preventive actions commensurate with the… Read More »Corrective and Preventive Action: What would be the best line of action to take towards preventing conflict between self-interest and best interest of staff?
Replace your manual processes, non-integrated point solutions, or overly complex software suite with the industrys most comprehensive endpoint systems management solution and give your IT… Read More »master service agreement: When do you use a Purchase Order?
Shared Services Center: How would one create a vision for shared services, data, and cultural reform?
Shared services centers absorb administrative work from organization units to realize efficiency and quality improvements. Issue Organizations have and will continue to migrate additional functions… Read More »Shared Services Center: How would one create a vision for shared services, data, and cultural reform?