Shared Services Center: How would one create a vision for shared services, data, and cultural reform?

Shared services centers absorb administrative work from organization units to realize efficiency and quality improvements.


Organizations have and will continue to migrate additional functions and processes into the shared services environment in order to maximize the associated benefits. As an AWS customer, you will have to benefit from AWS data centers and a network architected to protect your information, identities, applications, and devices. The data gateway can be deployed centrally and allows you to manage data connections for multiple cloud apps so you need to install only one gateway to enable cloud to on-premises data connections.


On the technology side, system enhancements typically involved in a shared services environment serve to improve the effectiveness of the shared service operation.


A single, standardised source of quality reference data and financial information. will have to be responsible for finding, extracting, analyzing and reporting data for quality, supply chain, customer care, purchasing and accounts payable organizations. With cloud computing, organizations can reduce the size of their own data centers or eliminate their data center footprint altogether.


The reduction of the numbers of servers, the software cost, and the number of staff can significantly reduce IT costs without impacting your organization IT capabilities. By incorporating automation, virtualization, advanced analytics, and other digital technologies into their operations, shared-services organizations may be able to streamline processes.


A shared service center can pull data from across your enterprise, providing the detailed understanding needed to help solve complex problems. For chargeback of costs of administrative functions, your enterprise needs to decide whether to impose on business units that consume the internal services a pricing structure based on cost of delivery or one based on market prices.


Contracts between shared services center staff and organizations to guarantee service standards. Enterprises that restructure their financial operations into a shared services center often only scratch the surface of potential gains. However, success hinges on having adequate systems, processes, talent, and scale.


These functions are supported by IT and IT services for multiple business units within your enterprise. Shared services, the consolidation of business operations, usually back office or support operations, into a single independently-functioning unit, has been around for some time. But now, especially in organizations with mature shared services operations, service centers and centers of excellence have absorbed funding cuts year after year.

Want to check how your Shared Services Center Processes are performing? You don’t know what you don’t know. Find out with our Shared Services Center Self Assessment Toolkit: