77 Customer Gateways Criteria for Multi-purpose Projects

What is involved in Customer Gateways

Find out what the related areas are that Customer Gateways connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Customer Gateways thinking-frame.

How far is your company on its Customer Gateways journey?

Take this short survey to gauge your organization’s progress toward Customer Gateways leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Customer Gateways related domains to cover and 77 essential critical questions to check off in that domain.

The following domains are covered:

Customer Gateways, Payment gateway, Acquiring bank, Address Verification System, American Express, Application service provider, Brick and mortar, Bricks and clicks business model, Card association, Credit card, Discover Card, E-commerce, E-tailer, Ebusiness, Geolocation, ISO 8583, Interactive voice response, Issuing bank, Merchant account, Merchant services, Mobile phone, OFAC list, Payment Card Industry Data Security Standard, Payment processor, Payment service provider, Secure Sockets Layer, Webserver:

Customer Gateways Critical Criteria:

Scrutinze Customer Gateways decisions and reinforce and communicate particularly sensitive Customer Gateways decisions.

– Does Customer Gateways analysis show the relationships among important Customer Gateways factors?

– How important is Customer Gateways to the user organizations mission?

– What is Effective Customer Gateways?

Payment gateway Critical Criteria:

Mine Payment gateway strategies and integrate design thinking in Payment gateway innovation.

– Why is it important to have senior management support for a Customer Gateways project?

– If credit card payments are accepted, do we currently have a payment gateway?

– Can Management personnel recognize the monetary benefit of Customer Gateways?

Acquiring bank Critical Criteria:

Shape Acquiring bank visions and plan concise Acquiring bank education.

– Are there any easy-to-implement alternatives to Customer Gateways? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– How do your measurements capture actionable Customer Gateways information for use in exceeding your customers expectations and securing your customers engagement?

– What are the key elements of your Customer Gateways performance improvement system, including your evaluation, organizational learning, and innovation processes?

Address Verification System Critical Criteria:

Boost Address Verification System projects and display thorough understanding of the Address Verification System process.

– Can we add value to the current Customer Gateways decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– Have all basic functions of Customer Gateways been defined?

American Express Critical Criteria:

Grade American Express results and gather practices for scaling American Express.

– What will be the consequences to the business (financial, reputation etc) if Customer Gateways does not go ahead or fails to deliver the objectives?

– What business benefits will Customer Gateways goals deliver if achieved?

Application service provider Critical Criteria:

Collaborate on Application service provider decisions and plan concise Application service provider education.

– Are there any disadvantages to implementing Customer Gateways? There might be some that are less obvious?

– What are current Customer Gateways Paradigms?

Brick and mortar Critical Criteria:

Substantiate Brick and mortar outcomes and secure Brick and mortar creativity.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Customer Gateways services/products?

– Have you identified your Customer Gateways key performance indicators?

– How to deal with Customer Gateways Changes?

Bricks and clicks business model Critical Criteria:

Have a round table over Bricks and clicks business model failures and modify and define the unique characteristics of interactive Bricks and clicks business model projects.

Card association Critical Criteria:

Exchange ideas about Card association strategies and pioneer acquisition of Card association systems.

– What are our best practices for minimizing Customer Gateways project risk, while demonstrating incremental value and quick wins throughout the Customer Gateways project lifecycle?

– At what point will vulnerability assessments be performed once Customer Gateways is put into production (e.g., ongoing Risk Management after implementation)?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Customer Gateways process?

– Are all third parties with access to sensitive cardholder data contractually obligated to comply with card association security standards?

Credit card Critical Criteria:

Powwow over Credit card engagements and create Credit card explanations for all managers.

– Think about the people you identified for your Customer Gateways project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Do several people in different organizational units assist with the Customer Gateways process?

– Who will provide the final approval of Customer Gateways deliverables?

– Will mobile payments ever replace credit cards?

Discover Card Critical Criteria:

Accommodate Discover Card goals and correct better engagement with Discover Card results.

– Among the Customer Gateways product and service cost to be estimated, which is considered hardest to estimate?

– Why should we adopt a Customer Gateways framework?

– Do we have past Customer Gateways Successes?

E-commerce Critical Criteria:

Disseminate E-commerce results and probe the present value of growth of E-commerce.

– What are 3rd party licenses integrated with the current CRM, for example Email Marketing, Travel Planner, e-newsletter, search engine, surveys, reporting/trend analysis, e-Commerce, etc.?

– What are 3rd party licenses integrated, for example Email Marketing, Travel Planner, e-newsletter, search engine, surveys, reporting/trend analysis, e-Commerce, etc.?

– Are we making progress? and are we making progress as Customer Gateways leaders?

– What are all of our Customer Gateways domains and what do they do?

E-tailer Critical Criteria:

Derive from E-tailer issues and catalog what business benefits will E-tailer goals deliver if achieved.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Customer Gateways in a volatile global economy?

Ebusiness Critical Criteria:

Interpolate Ebusiness adoptions and create a map for yourself.

– What are your current levels and trends in key measures or indicators of Customer Gateways product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– What potential environmental factors impact the Customer Gateways effort?

Geolocation Critical Criteria:

Reason over Geolocation engagements and work towards be a leading Geolocation expert.

– What are the disruptive Customer Gateways technologies that enable our organization to radically change our business processes?

– How can you negotiate Customer Gateways successfully with a stubborn boss, an irate client, or a deceitful coworker?

– How can skill-level changes improve Customer Gateways?

ISO 8583 Critical Criteria:

Meet over ISO 8583 goals and probe the present value of growth of ISO 8583.

– Which individuals, teams or departments will be involved in Customer Gateways?

– Are there recognized Customer Gateways problems?

Interactive voice response Critical Criteria:

Reorganize Interactive voice response engagements and point out improvements in Interactive voice response.

Issuing bank Critical Criteria:

Test Issuing bank management and oversee Issuing bank requirements.

Merchant account Critical Criteria:

Grade Merchant account leadership and perfect Merchant account conflict management.

– What prevents me from making the changes I know will make me a more effective Customer Gateways leader?

– In a project to restructure Customer Gateways outcomes, which stakeholders would you involve?

– Do the Customer Gateways decisions we make today help people and the planet tomorrow?

Merchant services Critical Criteria:

Be responsible for Merchant services governance and proactively manage Merchant services risks.

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Customer Gateways?

– Does Customer Gateways systematically track and analyze outcomes for accountability and quality improvement?

– Risk factors: what are the characteristics of Customer Gateways that make it risky?

Mobile phone Critical Criteria:

Value Mobile phone planning and drive action.

– What are the long-term Customer Gateways goals?

– What are specific Customer Gateways Rules to follow?

– What about Customer Gateways Analysis of results?

OFAC list Critical Criteria:

Model after OFAC list adoptions and pay attention to the small things.

– What are our Customer Gateways Processes?

Payment Card Industry Data Security Standard Critical Criteria:

Apply Payment Card Industry Data Security Standard decisions and probe using an integrated framework to make sure Payment Card Industry Data Security Standard is getting what it needs.

– In what ways are Customer Gateways vendors and us interacting to ensure safe and effective use?

– Are we Assessing Customer Gateways and Risk?

– Is the scope of Customer Gateways defined?

Payment processor Critical Criteria:

Sort Payment processor quality and observe effective Payment processor.

– Who is the main stakeholder, with ultimate responsibility for driving Customer Gateways forward?

Payment service provider Critical Criteria:

Focus on Payment service provider quality and modify and define the unique characteristics of interactive Payment service provider projects.

– How do you determine the key elements that affect Customer Gateways workforce satisfaction? how are these elements determined for different workforce groups and segments?

– What are the Key enablers to make this Customer Gateways move?

Secure Sockets Layer Critical Criteria:

Boost Secure Sockets Layer goals and simulate teachings and consultations on quality process improvement of Secure Sockets Layer.

– In the case of a Customer Gateways project, the criteria for the audit derive from implementation objectives. an audit of a Customer Gateways project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Customer Gateways project is implemented as planned, and is it working?

Webserver Critical Criteria:

Powwow over Webserver decisions and pay attention to the small things.

– How do we Improve Customer Gateways service perception, and satisfaction?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Customer Gateways Self Assessment:

store.theartofservice.com/Customer-Gateways-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Customer Gateways External links:

Customer Gateways – Gartner IT Glossary
www.gartner.com/it-glossary/customer-gateways

NAVSUP Customer Gateways and Links
www.navsup.navy.mil/public/navsup/gateways

Payment gateway External links:

Secure Payment Gateway | Online Payment Gateway | …
www.bluepay.com/payment-processing/gateway

Internet Payment Gateway
www.ipg-online.com

Acquiring bank External links:

What is an Acquiring Bank? – 2Checkout
www.2checkout.com/ecommerce-glossary/acquiring-bank

Acquiring Bank – CardFellow
www.cardfellow.com/acquiring-bank

Address Verification System External links:

International Address Verification System – BCC Software
bccsoftware.com/international-address-verification

Address Verification System – EPS
www.eps-na.com/glossary/address-verification-system-avs

[PDF]Address Verification System (AVS) Checking
www.merchantservices-help.com/AVS.pdf

American Express External links:

AXP – American Express Co Stock quote – CNNMoney.com
money.cnn.com/quote/quote.html?symb=AXP

American Express ticket offers. Official Ticketmaster site
www.ticketmaster.com/americanexpress

Application service provider External links:

Transcription application service provider (TASP)
www.metroscript.com

Online Transcription Application Service Provider (TASP)
www.metroscribe.com

Application Service Providers | Global Capacity
globalcapacity.com/solutions/application-service-providers

Brick and mortar External links:

The new standard in e-commerce for brick and mortar stores
curbside.com

Bricks and clicks business model External links:

List of marketing topics: Bricks and clicks business model
www.emeagwali.com/List_of_marketing_topics/Bricks_and_clicks_bus.shtml

Card association External links:

History of Greeting Cards – Greeting Card Association
www.greetingcard.org/industry-resources/history

Greeting Card Association – GCA Home Page
www.greetingcard.org

Homepage – NACCA | North American Credit Card Association
nacca.com

Credit card External links:

Best Cash Back Credit Cards – Looking For Ways to Save?
ad · www.cardratings.com/CashBack

Want a New Credit Card? – Credit Card Reviews
ad · www.CreditCards.org/Credit-Cards

Welcome! Manage your Justice credit card Account here.
c.comenity.net/justice

Discover Card External links:

Tadalafil 20 Mg Discover Card | YourTrustedPharmacyOnline
specialised.us.com/?Tadalafil20MgDiscoverCard

Discover Card: Application Submitted
www.discovercard.com/apply/acquisitions/already_processed.html

Discover Card – Official Site
www.discover.com

E-commerce External links:

FedEx Cross Border E-Commerce Solutions
crossborder.fedex.com/us

E-Commerce Business-to-Business Application
www.t-mobiledealerordering.com

Retail Software | Retail POS | E-Commerce | CAM Commerce
www.camcommerce.com

E-tailer External links:

E-tailer – definition of e-tailer by The Free Dictionary
www.thefreedictionary.com/e-tailer

Sauce E-tailer @ Amazon.com:
www.amazon.com/s?ie=UTF8&me=A36WHZZFIRD2W5&page=1

Ebusiness External links:

Illinois Department on Aging – eBusiness Portal
www.egov.aging.state.il.us

Wide Area Workflow eBusiness Suite – WAWF
wawf.eb.mil

Login | The Hartford EBC eBusiness Center for P&C Agents
ebc.thehartford.com

Geolocation External links:

IP Location Finder | Detailed geolocation data and …
tools.keycdn.com/geo

Update Your Geolocation – WhatIsMyIPAddress.com
whatismyipaddress.com/location-feedback

Geolocation and IP Intelligence Leader – Digital Element
www.digitalelement.com

ISO 8583 External links:

2 Answers – What is ISO 8583? – Quora
www.quora.com/What-is-ISO-8583

ISO 8583 | WELCOME
hithisissuresh.wordpress.com/iso-8583

ISO 8583 – A worked example – Continuous Testing
developer.ibm.com/testing/2016/05/14/iso-8583-a-worked-example

Interactive voice response External links:

Interactive Voice Response (IVR) – Noridian
med.noridianmedicare.com/web/jeb/contact/ivr

Interactive Voice Response (IVR) System | Department of …
dol.georgia.gov/interactive-voice-response-ivr-system

Interactive Voice Response (IVR) – CGS Medicare
www.cgsmedicare.com/jc/cs/ivr.html

Issuing bank External links:

What is an Issuing Bank? – 2Checkout
www.2checkout.com/ecommerce-glossary/issuing-bank

How to Determine the Issuing Bank for a Visa Card | Chron.com
smallbusiness.chron.com/determine-issuing-bank-visa-card-67184.html

[DOC]Issuing Bank Name: – oasis.oati.com
www.oasis.oati.com/TEC/TECdocs/Letter_of_Credit_TEC.DOC

Merchant account External links:

Open a Merchant Account | Merchant Services | Chase.com
merchantservices.chase.com/content/get-started

Merchant Account Services for Card Payment Processing.
www.nationaltransaction.com

What is a merchant account? | Merchant Services FAQs
www.wellsfargo.com/biz/help/faqs/merchant

Merchant services External links:

Blackbaud Merchant Services
bbms.blackbaud.com

Credit Card Processing & Merchant Services – CPN USA
www.cpnusa.com

Payments and Merchant Services | Credit Card Processing
www.capitalone.com/small-business-bank/merchant-services

Mobile phone External links:

Locate a mobile phone – geolocation.mobi
www.geolocation.mobi

Mobile Banking | Mobile Phone Banking | U.S. Bank
www.usbank.com/mobile/index.html

Verizon Cloud – Mobile Phone Backup | Verizon Wireless
www.verizonwireless.com/solutions-and-services/verizon-cloud

OFAC list External links:

Free OFAC Search | OFAC Check | OFAC List – Instant OFAC
www.instantofac.com/search.php

[PDF]How to Handle a “Hit” on the OFAC List – 700 Dealer
www.700dealer.com/OFACINSTRUCTIONS.pdf

Payment Card Industry Data Security Standard External links:

[PDF]Payment Card Industry Data Security Standard (PCI …
issa-cos.org/wp-content/uploads/2016/04/PCI_ISSA_BRIEFING.pdf

Payment processor External links:

New Bank and Payment Processor Electronic Funds …
boe.ca.gov/elecsrv/new_eft_pay.htm

Payment service provider External links:

YapStone, Payment Service Provider – Online Payment …
www.yapstone.com

Payment Service Provider – Elavon
www.elavon.com/our-services/market-solutions

Secure Payment Service Provider for Online Payments
bnspayments.uk

Secure Sockets Layer External links:

What Is SSL (Secure Sockets Layer)? | DigiCert.com
www.digicert.com/ssl

Description of the Secure Sockets Layer (SSL) Handshake
support.microsoft.com/en-us/help/257591

SSL (Secure Sockets Layer) – HE FAQ
faq.he.net/index.php/SSL_(Secure_Sockets_Layer)

Webserver External links:

| Microsoft Docs
docs.microsoft.com/en-us/iis/configuration/system.webserver

webserver – Simple Web Server C# – Stack Overflow
stackoverflow.com/questions/6059020/simple-web-server-c-sharp

DDC Webserver Launch Page – Detroit Diesel
ddcapps.detroitdiesel.com

150 SIEM Success Criteria

What is involved in SIEM

Find out what the related areas are that SIEM connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a SIEM thinking-frame.

How far is your company on its SIEM journey?

Take this short survey to gauge your organization’s progress toward SIEM leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which SIEM related domains to cover and 150 essential critical questions to check off in that domain.

The following domains are covered:

SIEM, Security information and event management, Analytics, Anti-virus, Apache Hadoop, Big data, Chaos Communication Congress, Computer data storage, Computer security, Computer virus, Cyberwarfare, Data retention, Directory services, IT risk, Log management, Regulatory compliance, Security event manager, Security information management, Threat, Vulnerability, Zero-day:

SIEM Critical Criteria:

Deliberate SIEM results and know what your objective is.

– How will you know that the SIEM project has been successful?

– Does the SIEM task fit the clients priorities?

– What are the long-term SIEM goals?

Security information and event management Critical Criteria:

Powwow over Security information and event management adoptions and budget for Security information and event management challenges.

– Is SIEM Realistic, or are you setting yourself up for failure?

– How much does SIEM help?

Analytics Critical Criteria:

Be responsible for Analytics goals and intervene in Analytics processes and leadership.

– Do we have a log monitoring capability with analytics and alertingalso known as continuous monitoring?

– What is your approach to server analytics and community analytics for program measurement?

– What would be the best actions to take to better manage our employees who work remotely?

– Are there certain employees who have the right characteristics to be moved into sales?

– What specifically can executives do to help employees be as successful as possible?

– What interventions would be most effective in reducing high levels of turnover?

– What are the organizations hiring and turnover rates?

– What will HR metrics look like ten years from today?

– Do the processes utilize analytics and reporting?

– What characterizes our most successful managers?

– How is cloud computing related to web analytics?

– What are the best social crm analytics tools?

– How do we ensure the right people are hired?

– Are we hiring high-performance employees?

– Isnt big data just another way of saying analytics?

– What is the internal customer experience?

– How can we reduce employee absenteeism?

– How are analytics done today?

– How is employee morale?

Anti-virus Critical Criteria:

Learn from Anti-virus goals and catalog Anti-virus activities.

– Does each mobile computer with direct connectivity to the internet have a personal firewall and anti-virus software installed?

– Is anti-virus software installed on all computers/servers that connect to your network?

– In what ways are SIEM vendors and us interacting to ensure safe and effective use?

– What are the record-keeping requirements of SIEM activities?

– Is the anti-virus software package updated regularly?

– Do we all define SIEM in the same way?

Apache Hadoop Critical Criteria:

Track Apache Hadoop quality and oversee implementation of Apache Hadoop.

– For your SIEM project, identify and describe the business environment. is there more than one layer to the business environment?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding SIEM?

– Who sets the SIEM standards?

Big data Critical Criteria:

X-ray Big data results and test out new things.

– From all data collected by your organization, what is approximately the share of external data (collected from external sources), compared to internal data (produced by your operations)?

– Looking at hadoop big data in the rearview mirror what would you have done differently after implementing a Data Lake?

– Is your organizations business affected by regulatory restrictions on data/servers localisation requirements?

– How should we organize to capture the benefit of Big Data and move swiftly to higher maturity stages?

– What are some strategies for capacity planning for big data processing and cloud computing?

– Wheres the evidence that using big data intelligently will improve business performance?

– What new definitions are needed to describe elements of new Big Data solutions?

– How are the new Big Data developments captured in new Reference Architectures?

– What is the Quality of the Result if the Quality of the Data/Metadata is poor?

– What is the contribution of subsets of the data to the problem solution?

– What is the right technique for distributing domains across processors?

– What are the new applications that are enabled by Big Data solutions?

– Is recruitment of staff with strong data skills crucial?

– How do you handle Big Data in Analytic Applications?

– How fast can we adapt to changes in the data stream?

– What is the cost of partitioning/balancing?

– How much data might be lost to pruning?

– What are some impacts of Big Data?

– What are we missing?

Chaos Communication Congress Critical Criteria:

Concentrate on Chaos Communication Congress engagements and pay attention to the small things.

– Think of your SIEM project. what are the main functions?

– Can Management personnel recognize the monetary benefit of SIEM?

– Is there any existing SIEM governance structure?

Computer data storage Critical Criteria:

Confer over Computer data storage tactics and finalize specific methods for Computer data storage acceptance.

– What role does communication play in the success or failure of a SIEM project?

– What business benefits will SIEM goals deliver if achieved?

– How would one define SIEM leadership?

Computer security Critical Criteria:

Have a round table over Computer security strategies and look at it backwards.

– Does your company provide end-user training to all employees on Cybersecurity, either as part of general staff training or specifically on the topic of computer security and company policy?

– Will the selection of a particular product limit the future choices of other computer security or operational modifications and improvements?

– Is there a SIEM Communication plan covering who needs to get what information when?

– What are current SIEM Paradigms?

– Are we Assessing SIEM and Risk?

Computer virus Critical Criteria:

Check Computer virus tasks and report on setting up Computer virus without losing ground.

– Is a SIEM Team Work effort in place?

– What about SIEM Analysis of results?

– What is our SIEM Strategy?

Cyberwarfare Critical Criteria:

Start Cyberwarfare leadership and ask questions.

– What tools do you use once you have decided on a SIEM strategy and more importantly how do you choose?

– Meeting the challenge: are missed SIEM opportunities costing us money?

– How will you measure your SIEM effectiveness?

Data retention Critical Criteria:

Chart Data retention quality and devise Data retention key steps.

– Traditional data protection principles include fair and lawful data processing; data collection for specified, explicit, and legitimate purposes; accurate and kept up-to-date data; data retention for no longer than necessary. Are additional principles and requirements necessary for IoT applications?

– What management system can we use to leverage the SIEM experience, ideas, and concerns of the people closest to the work to be done?

– Do the SIEM decisions we make today help people and the planet tomorrow?

– Have you identified your SIEM key performance indicators?

Directory services Critical Criteria:

Deduce Directory services quality and acquire concise Directory services education.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to SIEM?

– Is maximizing SIEM protection the same as minimizing SIEM loss?

– Is SIEM Required?

IT risk Critical Criteria:

Extrapolate IT risk projects and arbitrate IT risk techniques that enhance teamwork and productivity.

– To what extent is the companys common control library utilized in implementing or re-engineering processes to align risk with control?

– Which factors posed a challenge to, or contributed to the success of, your companys ITRM initiatives in the past 12 months?

– Is there a need to use a formal planning processes including planning meetings in order to assess and manage the risk?

– How will your companys investment ITRM be distributed across their initiatives in the next 12 months?

– Risk Documentation: What reporting formats and processes will be used for risk management activities?

– Risk Categories: What are the main categories of risks that should be addressed on this project?

– Do you adapt ITRM processes to align with business strategies and new business changes?

– People risk -Are people with appropriate skills available to help complete the project?

– What information handled by or about the system should not be disclosed and to whom?

– Is there a clearly defined IT risk appetite that has been successfully implemented?

– Could a system or security malfunction or unavailability result in injury or death?

– Which risks are managed or monitored in the scope of the ITRM function?

– Risk factors: what are the characteristics of SIEM that make it risky?

– How often are information and technology risk assessments performed?

– To what extent are you involved in ITRM at your company?

– Technology risk -is the project technically feasible?

– What is the mission of the user organization?

– What will we do if something does go wrong?

– Risk Communication what to Communicate?

– What could go wrong?

Log management Critical Criteria:

Weigh in on Log management tactics and explore and align the progress in Log management.

– Consider your own SIEM project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– Are there any easy-to-implement alternatives to SIEM? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– Are there recognized SIEM problems?

Regulatory compliance Critical Criteria:

Study Regulatory compliance issues and define what our big hairy audacious Regulatory compliance goal is.

– Does SIEM include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– In the case of public clouds, will the hosting service provider meet their regulatory compliance requirements?

– Regulatory compliance: Is the cloud vendor willing to undergo external audits and/or security certifications?

– How can you negotiate SIEM successfully with a stubborn boss, an irate client, or a deceitful coworker?

– What knowledge, skills and characteristics mark a good SIEM project manager?

– What are the short and long-term SIEM goals?

– What is Regulatory Compliance ?

Security event manager Critical Criteria:

Discuss Security event manager projects and diversify by understanding risks and leveraging Security event manager.

– Does SIEM create potential expectations in other areas that need to be recognized and considered?

– How do we Improve SIEM service perception, and satisfaction?

Security information management Critical Criteria:

Accumulate Security information management risks and find out what it really means.

– Is SIEM dependent on the successful delivery of a current project?

Threat Critical Criteria:

Recall Threat outcomes and get answers.

– In the case of a SIEM project, the criteria for the audit derive from implementation objectives. an audit of a SIEM project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any SIEM project is implemented as planned, and is it working?

– Do we maintain our own threat catalogue on the corporate intranet to remind employees of the wide range of issues of concern to Information Security and the business?

– How hard is it for an intruder to steal confidential data from the cloud providers systems (external threat)?

– Is there a person at your organization who coordinates responding to threats and recovering from them?

– How can you tell if the actions you plan to take will contain the impact of a potential cyber threat?

– How do we decide which activities to take action on regarding a detected Cybersecurity threat?

– Is there a person at our organization who assesses vulnerabilities, consequences, and threats?

– Does big data threaten the traditional data warehouse business intelligence model stack?

– Are there any threats or vulnerabilities in the environment? Has anything changed in production?

– How do we identify / assess our risk level for various threats?

– Is cloud computing a threat to the real sense of ownership?

– How do you assess threats to your system and assets?

– How can the threats identified be overcome?

– What can be done to mitigate threats?

– What threat is SIEM addressing?

Vulnerability Critical Criteria:

Adapt Vulnerability engagements and mentor Vulnerability customer orientation.

– Is it prohibited to store the full contents of any track from the magnetic stripe (on the back of the card, in a chip, etc.) in the database, log files, or point-of-sale products?

– How do you protect against attack when you have a standard infrastructure and the same vulnerability exists in many places across that infrastructure?

– Are account numbers (in databases, logs, files, backup media, etc.) stored securely for example, by means of encryption or truncation?

– If production data is used for testing and development purposes, is sensitive cardholder data sanitized before usage?

– Can its please verify the reimbursement rate the state is approved to pay for mileage, overnight, and per diem?

– If wireless technology is used, is a wireless analyzer periodically run to identify all wireless devices?

– Do access control logs contain successful and unsuccessful login attempts and access to audit logs?

– Does the organization or systems requiring remediation face numerous and/or significant threats?

– What are the different layers or stages in the development of security for our cloud usage?

– If wireless technology is used, is the access to the network limited to authorized devices?

– Are non-consumer users required to change their passwords on a pre-defined regular basis?

– Do you have an internal or external company performing your vulnerability assessment?

– Wep keys, ssid, passwords, snmp community strings, disabling ssid broadcasts)?

– Is a intrusion detection or intrusion prevention system used on the network?

– Pertaining to wireless access point analysis – what is its looking for here?

– what is the difference between cyber security and information security?

– Are account numbers sanitized before being logged in the audit log?

– Have the servers gone through vulnerability scanning?

– Has we had a vulnerability scan?

Zero-day Critical Criteria:

Prioritize Zero-day issues and catalog Zero-day activities.

– What are the top 3 things at the forefront of our SIEM agendas for the next 3 years?

– Are assumptions made in SIEM stated explicitly?

– Why are SIEM skills important?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the SIEM Self Assessment:

store.theartofservice.com/SIEM-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | theartofservice.com

gerard.blokdijk@theartofservice.com

www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

SIEM External links:

SIEM & Log Monitoring Software by Snare
www.intersectalliance.com

OSSIM: The Open Source SIEM | AlienVault
www.alienvault.com/products/ossim

Phare, The Cambodian Circus – Siem Reap
pharecircus.org

Security information and event management External links:

A Guide to Security Information and Event Management
www.tomsitpro.com/articles/siem-solutions-guide,2-864.html

Magic Quadrant for Security Information and Event Management
www.gartner.com/doc/3406817

Analytics External links:

Reporting and Analytics – mymicros.net
www.mymicros.net

Twitter Analytics
analytics.twitter.com

Google Analytics
analytics.google.com

Anti-virus External links:

Anti-Virus/Anti-Spyware Solutions: Home Use
www.disa.mil › … › Anti-Virus/Anti-Spyware Solutions › Home Use

Anti-Virus / Software Downloads / FileHorse.com
www.filehorse.com/software-anti-virus

Big data External links:

Take 5 Media Group – Build an audience using big data
take5mg.com

Business Intelligence and Big Data Analytics Software
looker.com

Swiftly – Leverage big data to move your city
www.goswift.ly

Chaos Communication Congress External links:

Purism Attends Chaos Communication Congress – Purism
puri.sm/posts/purism-attends-chaos-communication-congress

MAKE @ 24C3 – 24th Chaos Communication Congress
makezine.com/2007/12/27/make-24c3-24th-chaos-comm

34th Chaos Communication Congress Live Streams | …
news.ycombinator.com/item?id=16013960

Computer data storage External links:

Computer Data Storage Options – Ferris State University
ferris.edu/it/howto/howto-datastorage.htm

Computer security External links:

Avast Store | All Computer Security Products & Services
www.avast.com/en-us/store

Best Computer Security | Security Software Companies| …
www.softexinc.com

Computer Security | Consumer Information
www.consumer.ftc.gov/media/video-0081-computer-security

Computer virus External links:

Don’t fall for this computer virus scam! – May. 12, 2017
money.cnn.com/2017/05/12/technology/ftc-tech-trap-scam/index.html

Computer Virus – ABC News
abcnews.go.com/topics/business/technology/computer-virus.htm

Computer Virus Statistics – Statistic Brain
www.statisticbrain.com/computer-virus-statistics

Cyberwarfare External links:

Cyberwarfare – The New York Times
www.nytimes.com/topic/subject/cyberwarfare

Data retention External links:

[PDF]Data Retention and Destruction Policy
vcsa.ucr.edu/docs/dataretentionanddestructionpolicy.pdf

Data Retention – AbeBooks
www.abebooks.com/book-search/title/data-retention

[DOC]Data Retention Policy – hr.waddell.com
hr.waddell.com/docs/DataRetentionPolicy.doc

Directory services External links:

“Directory Services cannot start” error message when …
support.microsoft.com/en-us/help/258062

Active Directory Lightweight Directory Services
msdn.microsoft.com/en-us/library/bb897400.aspx

North American Directory Services – Guest Directories
www.guideaguest.com

IT risk External links:

Magic Quadrant for IT Risk Management Solutions
www.gartner.com/doc/3752465/magic-quadrant-it-risk-management

Log management External links:

Log Management And Analytics | vRealize Log Insight | VMware
www.vmware.com/products/vrealize-log-insight.html

Home | High Performance Log Management Solutions
nxlog.co

Data Operations, Log Management & Analytics | Logtrust
www.logtrust.com

Regulatory compliance External links:

Regulatory Compliance Consulting for Money Managers
www.hardincompliance.com

Regulatory Compliance Certification School | CUNA
www.cuna.org/rcs

Regulatory Compliance Association Reviews – …
rcaonline.org

Security event manager External links:

LogLogic Security Event Manager | Tibco LogLogic
www.ndm.net/siem/tibco-loglogic/loglogic-security-event-manager

GE Digital Energy : CyberSentry SEM Security Event Manager
www.gegridsolutions.com/multilin/catalog/CyberSentry.htm

Al Chavez – Security Event Manager and Personal …
www.zoominfo.com/p/Al-Chavez/-2040722414

Security information management External links:

SIMS Software – Security Information Management …
simssoftware.com

Physical Security Information Management – PSIM Software
www.boldgroup.com/alarm-monitoring-software/psim-software

Vulnerability External links:

BitLocker mitigation plan for vulnerability in TPM
support.microsoft.com/en-us/help/4046783

ATSDR – The Social Vulnerability Index (SVI) – Home Page
svi.cdc.gov

Vulnerability Management & Risk Intelligence | Kenna Security
www.kennasecurity.com

Zero-day External links:

Email Spam and Zero-Day Malware Filter | SpamStopsHere
www.spamstopshere.com

Polyverse | Cyber Resilience, Zero-Day & Moving Target …
polyverse.io

ZERODIUM – Tor Browser Zero-Day Exploit Bounty 2018 …
zerodium.com/tor.html